kela88 Terms & Conditions

Use of the kela88 platform is restricted to individuals who satisfy all of the following eligibility criteria:

• You are at least 21 years of age. kela88 operates a strict 21+ policy and does not permit any person under the age of 21 to register, log in, deposit funds, or participate in any game or betting market.
• You are accessing kela88 voluntarily and for personal recreational purposes only.
• You are not acting as an agent, representative, or on behalf of any third party.
• You are not a resident of any jurisdiction where online gambling is explicitly prohibited by applicable law.
• You have not previously been self- excluded or had your account closed by kela88 for any reason, unless kela88 has formally reinstated your account in writing.
• You are using funds that belong to you and are not derived from any illegal activity.

kela88 reserves the right to request proof of age, identity, or address at any time. Where a player cannot provide satisfactory documentation, kela88 may suspend or permanently close the account and withhold any pending withdrawals pending investigation. Any winnings generated by an underage player will be forfeited and the account immediately closed.

To access the full range of kela88 services, you must register a player account. When registering, you agree to provide accurate, current, and complete information. You must not use a false identity, impersonate another person, or provide false details at any point during registration or subsequent verification.

Each player is permitted to hold exactly one (1) account on kela88. Opening duplicate, multiple, or linked accounts — whether under the same name, email address, device, payment method, or IP address — is strictly prohibited and may result in the immediate closure of all associated accounts and forfeiture of any balances therein.

You are solely responsible for maintaining the confidentiality of your kela88 account credentials, including your username and password. You must not share your login details with any third party. kela88 will not be held liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your credentials secure. If you suspect unauthorised access, you must notify kela88 immediately via the support team at [email protected].

kela88 reserves the right to close, suspend, or restrict any account at its sole discretion, including where there is reasonable suspicion of fraud, bonus abuse, collusion, or any other activity deemed contrary to the integrity of the platform.

kela88 supports the following payment methods for players based in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard. Supported methods are displayed at the time of deposit and may change without prior notice. The minimum deposit amount is ৳100 unless otherwise stated in a specific promotion.

All deposits must be made from a payment account or card registered in your own name. kela88 does not accept deposits from third-party payment sources. Where a deposit is received from a third-party source, kela88 reserves the right to reverse the transaction, suspend the account, and report the activity in accordance with applicable anti-money laundering obligations.

Withdrawal requests are subject to identity verification. kela88 may require you to submit documentation including a government-issued photo ID, proof of address, and proof of the payment method used to deposit before processing any withdrawal. Withdrawals will be returned to the same payment method used for the corresponding deposit where technically possible.

kela88 processes withdrawal requests as promptly as operationally feasible. Typical processing times are as follows: bKash and Nagad — within minutes to a few hours; bank transfer — 1 to 3 business days. These timeframes are indicative only and may be extended during periods of high demand, technical maintenance, or pending verification. kela88 is not liable for delays attributable to third-party payment processors or banking institutions.

kela88 does not charge processing fees on deposits or withdrawals via bKash, Nagad, Rocket, or Upay. Third-party fees charged by your payment provider remain your responsibility.

kela88 offers various promotional bonuses to eligible registered players, including but not limited to welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All promotions are subject to the specific terms published at the time the offer is made, which form part of these Terms & Conditions.

Unless stated otherwise in a specific promotion's terms, the following general bonus rules apply:

• Bonus funds are credited to your bonus wallet and must be wagered a minimum number of times (the "wagering requirement") before any associated winnings can be withdrawn as real money.
• Wagering requirements must be fulfilled within the validity period specified in the promotion. Unfulfilled bonus balances will expire at the end of the validity period.
• Bonus funds may not be withdrawn directly — only winnings derived from wagering bonus funds (after full wagering completion) are withdrawable.
• kela88 reserves the right to refuse, cancel, or reclaim any bonus if it suspects the bonus was claimed through fraudulent means, multiple accounts, or any form of abuse including pattern betting designed to circumvent wagering requirements.
• Only one bonus may be active per account at any given time unless explicitly stated otherwise.

kela88 reserves the right to modify, withdraw, or cancel any promotion at any time without prior notice. Players who have already claimed a promotion in good faith will be subject to the terms that were in effect at the time of claiming.

All bets and wagers placed on kela88 are final once confirmed. kela88 does not accept cancellation requests for bets already placed, except where an obvious technical error has occurred and kela88, at its sole discretion, determines that the bet was placed under erroneous conditions.

kela88 reserves the right to void any bet or wager where:

• The outcome was influenced by or connected to any form of corruption, match-fixing, or irregular activity as determined by the relevant sporting authority or kela88's own investigation.
• The odds or game outcome were the result of a system error, manifest software error, or pricing mistake.
• The player was in breach of these Terms & Conditions at the time the bet was placed.
• Suspicious or irregular betting patterns are detected that suggest collusion, arbitrage abuse, or exploitation of pricing errors.

All casino games on kela88 use certified random number generation (RNG) technology supplied by licensed international providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. kela88 does not interfere with game outcomes. The published return-to-player (RTP) percentages for each game are set by the respective game provider and are available within the game information panels.

Maximum bet limits, minimum bet limits, and maximum win limits may apply per game or per session. These limits are communicated within the individual game interface and are subject to change at kela88's discretion.

kela88 is committed to promoting responsible gaming. We provide players with the following tools to help manage their gaming activity:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits via their account settings or by contacting support.
• Session time reminders: Players may set alerts to notify them when a defined session duration has elapsed.
• Cooling-off periods: Players may request a temporary break from the platform for a defined period (24 hours, 7 days, 30 days, or a custom duration).
• Self-exclusion: Players who feel they need a more extended break may request full self-exclusion from kela88. Self-excluded players will be blocked from accessing the platform for the duration of the exclusion period and will not receive promotional communications.

kela88 strictly enforces its 21+ age policy. Gambling is intended as a form of entertainment and must not be used as a means to generate income or resolve financial difficulties. If you believe gambling is negatively affecting your life, please contact our support team at [email protected] or visit the kela88 Responsible Gaming page for further guidance.

All content on the kela88 platform, including but not limited to text, graphics, logos, icons, images, audio clips, data compilations, software, and the overall design and layout of the site, is the property of kela88 or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the kela88 platform solely for your personal, non-commercial entertainment purposes. You must not reproduce, modify, distribute, transmit, display, publish, sell, licence, or create derivative works from any content obtained through kela88 without the prior express written consent of kela88.

The kela88 brand name, logo, and associated marks are the exclusive property of kela88. Unauthorised use of any kela88 intellectual property is strictly prohibited and may result in legal action.

When using the kela88 platform, you agree that you will not engage in any of the following prohibited activities:

• Using any automated system, bot, script, macro, or software to interact with the kela88 platform in a manner not permitted by a normal user.
• Attempting to gain unauthorised access to any part of the kela88 system, other player accounts, or associated networks.
• Engaging in any form of collusion, match-fixing, chip dumping, or coordinated betting with other players for the purpose of manipulating game outcomes.
• Exploiting any software bug, technical error, or pricing glitch for financial gain. Any winnings derived from a known exploit will be voided and the account suspended.
• Laundering money or engaging in any transaction that you know or suspect to be connected to criminal proceeds.
• Opening multiple accounts to claim bonuses more than once (bonus abuse).
• Harassing, threatening, or engaging in any abusive conduct towards kela88 staff or other players via the support or live chat channels.

Violation of any of the above may result in immediate account suspension, permanent closure, forfeiture of any balance, and, where required by law, reporting to the relevant authorities.

To the maximum extent permitted by applicable law, kela88 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of or inability to use the kela88 platform, including but not limited to loss of winnings, loss of data, loss of goodwill, service interruption, computer damage, or system failure.

kela88 makes no warranty, express or implied, that the platform will be continuously available, error-free, or free from viruses or other harmful components. kela88 shall not be liable for any losses arising from system outages, maintenance windows, third-party payment provider failures, internet connectivity issues, or any other events beyond kela88's reasonable control.

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, kela88's liability is limited to the maximum extent permitted by law. Nothing in these Terms & Conditions excludes or limits liability for fraud, fraudulent misrepresentation, or any other liability that cannot be lawfully excluded.

kela88 collects and processes personal data in accordance with its Privacy Policy, which is incorporated into and forms part of these Terms & Conditions. By registering an account and using the kela88 platform, you consent to the collection, use, storage, and processing of your personal data as described in the Privacy Policy.

kela88 uses 256-bit SSL encryption across all connections to protect data in transit. Player data is stored securely and accessed only by authorised personnel on a need-to-know basis. kela88 does not sell personal data to third parties for marketing purposes without your explicit consent.

You have the right to request access to, correction of, or deletion of your personal data held by kela88, subject to kela88's legal and regulatory obligations to retain certain records. Data requests should be directed to [email protected].

These Terms & Conditions shall be interpreted and governed in accordance with the principles of fair dealing and good faith. Any dispute arising out of or relating to these Terms & Conditions or your use of the kela88 platform should first be directed to the kela88 customer support team at [email protected], who will make every reasonable effort to resolve the matter promptly and fairly.

kela88 aims to respond to all formal complaints within five (5) business days of receipt. Where a complaint cannot be resolved to mutual satisfaction through the support process, kela88 may, at its discretion, refer the matter to an independent adjudication process. The decision of any such adjudication, if accepted by both parties, shall be final and binding.

These terms do not affect any statutory rights you may hold under the laws applicable in your jurisdiction. kela88 operates as a platform and does not make representations regarding the legality of online gambling in your specific location — it is your sole responsibility to ensure that your use of kela88 is lawful in your jurisdiction.

All formal communications, complaints, and legal notices directed to kela88 must be submitted in writing to the kela88 support team. The official contact email address is [email protected]. Please note that this email address is provided as plain text only and is not a clickable link. Communications sent to any other address or channel cannot be guaranteed to receive a formal response.

kela88 may contact registered players via the email address provided at registration for matters including account verification, security alerts, transaction confirmations, and promotional communications (where opted in). Players who do not wish to receive promotional communications may opt out at any time by contacting the support team.

All official communications from kela88 to players will be in English. kela88 operates its customer support service 24 hours a day, 7 days a week, including on Bangladeshi public holidays.