kela88 Privacy Policy

kela88 collects personal data through several channels, including account registration, payment processing, gameplay activity, customer support interactions, and your general use of the kela88.bio website. The categories of personal data we may collect include:

Identity and Contact Data:

• Full legal name
• Date of birth (for age verification — players must be 21 or older)
• Email address
• Mobile telephone number
• Residential address (city, district, country — e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Nationality

Verification and Identity Documents:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address documents (utility bill, bank statement)
• Proof of payment method ownership where required

Financial and Transaction Data:

• Deposit and withdrawal history
• Payment method details (bKash account number, Nagad number, Rocket number, Upay number, bank account reference, card type and last four digits)
• Transaction amounts and timestamps
• Bonus and promotion redemption records

Technical and Usage Data:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type
• Session duration, pages visited, and navigation patterns on kela88.bio
• Login timestamps and frequency
• Game session data including games played, wagers placed, and results

Communications Data:

• Records of correspondence with kela88 customer support
• Live chat transcripts
• Feedback and survey responses

kela88 does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data. If any such data is incidentally submitted to kela88 (for example, within a support message), it will not be processed for any purpose beyond resolving the relevant query and will be deleted as soon as reasonably practicable.

kela88 collects personal data through the following primary methods:

• Direct collection: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated technical collection: Data gathered automatically as you browse and interact with the kela88.bio website and platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Data received from payment processors (such as bKash, Nagad, Rocket, and Upay) to verify transactions; from identity verification service providers to confirm the authenticity of documents submitted during the KYC (Know Your Customer) process; and from fraud detection and anti-money laundering screening services.

kela88 uses cookies and similar technologies to maintain your logged-in session, remember your preferences, analyse platform usage, and deliver relevant content. You may manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the kela88.bio platform, including your ability to log in and play games.

kela88 uses your personal data only for legitimate purposes directly related to the provision of the kela88 platform and services. Specific purposes include:

kela88 processes your personal data under the following lawful bases:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC, AML, and age verification obligations.
• Legitimate interests: Processing necessary for kela88's legitimate business interests, including fraud prevention, platform security, and improving the kela88 service — provided these interests are not overridden by your fundamental privacy rights.
• Consent: Processing based on your explicit consent, such as receiving promotional marketing communications from kela88. You may withdraw consent at any time by contacting [email protected] or adjusting your communication preferences in your account settings.

kela88 does not sell, rent, or trade your personal data to third parties for their own commercial marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard, for the purpose of processing your financial transactions.
• Identity verification providers: Third-party KYC service providers engaged to verify the authenticity of identity documents submitted during account registration or verification.
• Game providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary to deliver game functionality.
• Fraud and risk management services: Specialist third-party providers engaged to detect and prevent fraud, bonus abuse, and money laundering on the kela88 platform.
• IT and hosting providers: Service providers responsible for hosting, maintaining, and securing the kela88.bio technical infrastructure.
• Legal and regulatory authorities: Law enforcement agencies, financial intelligence units, and other competent authorities where disclosure is required by applicable law or court order.
• Professional advisers: Legal counsel, auditors, and accountants bound by professional confidentiality obligations, where necessary for kela88's business operations.

All third-party service providers engaged by kela88 are contractually required to handle your personal data securely, use it only for the specific purpose for which it was shared, and comply with applicable data protection standards.

kela88 implements a robust suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, disclosure, or alteration. These measures include:

• 256-bit SSL/TLS encryption across all connections between your device and the kela88.bio servers, ensuring that data transmitted during login, registration, and financial transactions cannot be intercepted by third parties.
• Encrypted data storage for sensitive personal and financial information held in kela88's databases.
• Access controls restricting access to personal data to authorised kela88 personnel who require it to perform their job functions, subject to strict confidentiality obligations.
• Regular security assessments and vulnerability testing to identify and address potential weaknesses in the kela88 technical infrastructure.
• Secure password hashing using industry-standard algorithms so that plain-text passwords are never stored on kela88's systems.

While kela88 takes data security seriously and applies appropriate safeguards, no online platform can guarantee absolute security. In the event of a personal data breach that poses a significant risk to your rights, kela88 will notify affected players promptly and take all reasonable steps to contain and remediate the breach. You are also responsible for keeping your own account credentials confidential and for using a strong, unique password for your kela88 account.

kela88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following principles:

• Active account: Personal and transactional data is retained for the full duration of your active player account with kela88.
• Account closure: Following the closure of your account — whether by you or by kela88 — we retain certain personal data for a minimum period to comply with legal, regulatory, and accounting obligations. Financial transaction records and identity verification documents are typically retained for a minimum of five (5) years from the date of account closure to satisfy AML and record-keeping requirements.
• Marketing data: If you have opted in to receive promotional communications from kela88, your contact preferences are retained until you withdraw your consent or for a maximum of three (3) years following your last interaction with kela88, whichever is sooner.
• Support correspondence: Customer support records are retained for up to three (3) years to assist in resolving any future disputes or repeated support requests.

Once data is no longer required for any legitimate purpose and its retention period has expired, kela88 will securely delete or anonymise it in a manner that prevents reconstruction or re-identification.

As a kela88 player, you have the following rights in relation to your personal data held by kela88:

• Right of access: You may request a copy of the personal data kela88 holds about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to erasure: You may request that kela88 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to kela88's legal retention obligations.
• Right to restriction: You may request that kela88 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where technically feasible and legally applicable, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact the kela88 data team in writing at [email protected]. kela88 will respond to all valid data rights requests within a reasonable timeframe. kela88 may need to verify your identity before processing a data rights request to ensure the security of the information held.

kela88 uses cookies and similar technologies (such as web beacons and local storage) on the kela88.bio platform. Cookies are small text files stored on your device that help kela88 recognise returning visitors, maintain login sessions, and understand how the platform is used.

The types of cookies kela88 may use include:

• Strictly necessary cookies: Essential for the operation of the kela88 platform, including maintaining your authenticated session and enabling core platform features. These cannot be disabled without significantly impairing platform functionality.
• Functional cookies: Used to remember your preferences and settings, such as your preferred language or display options, to provide a more personalised experience.
• Analytical cookies: Used to collect aggregated, anonymised data about how players use the kela88.bio website, which helps us identify areas for improvement and optimise platform performance.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats on the kela88 platform.

You may control and delete cookies through your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is being set. Please refer to your browser's help documentation for specific instructions. Note that refusing strictly necessary cookies will prevent you from logging into and using the kela88 platform.

kela88 does not knowingly collect personal data from any individual under the age of 21. The kela88 platform is strictly intended for adults aged 21 and above. Age verification is a mandatory part of the account registration and KYC process, and kela88 employs robust checks to prevent underage access to real-money gaming features.

If kela88 becomes aware that personal data has been collected from an individual who does not meet the minimum age requirement, that account will be immediately suspended, all associated data will be securely deleted, and any funds in the account will be handled in accordance with the kela88 Terms & Conditions and applicable law.

If you are a parent or guardian and believe that a minor in your care has registered on the kela88 platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

The kela88 platform serves players primarily based in Bangladesh. Some of the third-party service providers engaged by kela88 — including game studios, identity verification services, and cloud hosting providers — may process personal data in jurisdictions outside Bangladesh. Where such transfers occur, kela88 takes reasonable steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with the standards described in this Privacy Policy.

By using the kela88 platform, you acknowledge and consent to the transfer of your personal data to kela88's trusted service providers in other countries, where necessary for the purposes described in this Privacy Policy, subject to equivalent levels of data protection.

kela88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The revised policy will be posted on this page with an updated effective date. Where changes are material — meaning they significantly affect how your personal data is used or your rights as a data subject — kela88 will notify registered players by email or via a prominent notice on kela88.bio.

Your continued use of the kela88 platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how kela88 protects your privacy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kela88 handles your personal data, please contact us at: [email protected]. This email address is provided as plain text only and is not a clickable link. Our support team is available 24 hours a day, 7 days a week, including Bangladeshi public holidays.